Overview
Token model
*What this page covers: how tokens represent reserved capacity, how they convert to cash at check-in, and the rules of the model.*
Every token that reaches your gym eventually becomes cash in your account. Here's the journey.
Token lifecycle
The journey is simple and direct. Every token follows these four clear stages from subscription to payout:
Member subscribes
They choose a plan and receive tokens at the start of each billing period. Unused tokens expire at period end and are not carried over.
Member books your session
The slot is reserved and your capacity count decreases by one. No tokens are deducted yet. The member's balance is shown as “pending” for that booking.
Member checks in
A confirmed QR check-in finalises the transaction. Tokens are deducted from the member's balance at this point. This is the event that generates your revenue.
Payout
Token credits accumulate as members check in. Request a payout at any time from your operator dashboard — transfers are processed within 3 business days.
The rule that matters most
Tokens are not deducted at booking time. They are charged only when a member completes a QR check-in. A booking reserves the slot; the token is spent only on confirmed attendance. Members are never charged for a session they don't attend — and you never earn from a slot that was booked but empty.How members purchase subscriptions
Fitnessers subscriptions are not sold through the App Store or Google Play — and that choice is deliberate.
Voucher cards
Physical voucher cards are sold through a network of trusted sellers — typically local shops, pharmacies, or points of sale near partner gyms. Each card carries a unique redemption code. The member enters the code in the app to activate their subscription. Cards are sold in fixed plan denominations.
Web purchase
Members can also subscribe directly at fitnessers.tn/plans. Payment is processed online — no app store involved. The subscription activates immediately and tokens are available in the app within minutes.
Why no app store payments
App stores charge up to 30% on every in-app purchase. By selling through voucher cards and direct web payments, we keep pricing fair for members and margins sustainable for the platform. Your gym's token rate is not affected by how the member purchased their plan.Cancellation rules
Here is how cancellations and check-ins affect your earnings and the member's tokens:
| Scenario | Member's tokens | Your credit |
|---|---|---|
| Cancelled before session starts | Not charged — booking cancelled cleanly | None |
| No-show (no check-in) | Not charged | None |
| Confirmed QR check-in | Charged in full | Full credit |
Your token price
You set a default token cost per session during onboarding. You can optionally configure discounted pricing for off-peak slots — early morning, midday — to fill quieter periods. All pricing is agreed with you before your gym goes live.What this means for your revenue
You earn only on real attendance. A member who books and doesn't show up does not generate a credit for your gym. This keeps the incentive clean: your revenue reflects actual footfall, not reservations.
The reliability system discourages no-shows at the member level — repeated no-shows lower their score and restrict their access. Over time, this improves your fill rate and reduces wasted slots.
Subscription pause policy
Here are the limits allowed for pausing active subscriptions, depending on the member's plan type:
| Plan type | Pause allowance | How many times |
|---|---|---|
| Monthly | Up to 10 days | Once per billing period |
| Annual | Up to 4 months total | Once per year |
When the pause ends — or when the member manually resumes — the subscription continues from where it left off. The billing date shifts by the number of days paused. Tokens do not expire during a pause.
What this means for your gym
A paused member will not appear in your booking flow during the pause window. Their existing bookings made before the pause are not affected — they keep those slots. New bookings are blocked until they resume.Now that you see how tokens turn into cash, let's look at how little is actually needed to get your gym set up and live.