Overview
Token model
How tokens represent reserved capacity, how they convert to cash at check-in, and the rules of the model.
No cash collection. No subscription renewals. No payment disputes. Revenue is generated automatically from verified attendance.
Why tokens exist
Tokens provide a shared accounting unit across the Fitnessers network. They allow members to access multiple partner gyms under a single subscription, while ensuring each gym is credited based on confirmed attendance and its configured token rate. This avoids the need for direct pricing agreements between gyms and members.
Token lifecycle
Every token follows four stages — from the moment a member subscribes to the moment your gym requests a payout.
Member subscribes
They choose a plan and receive tokens at the start of each billing period. Unused tokens expire at period end and are not carried over.
Member books your session
The slot is reserved and marked as occupied in your schedule. No tokens are deducted at this stage. The booking is recorded as pending until check-in.
Member checks in
A confirmed QR check-in validates attendance. Tokens are deducted at this point, and the check-in is recorded as revenue for your gym.
Payout
Token credits accumulate based on confirmed check-ins. Request a payout at any time from your operator dashboard — transferred within 3 business days.
Key rule — tokens are charged only at check-in. A booking reserves the slot. The token is spent only on confirmed attendance.
Cash-free operations
Members enter the gym with an active subscription handled by the platform. Your staff do not collect payments, manage renewals, or handle billing-related issues.
No cash handling
Every transaction is completed before the member arrives. Your front desk manages access, not payments.
No renewal chasing
Member subscriptions renew or expire automatically. You are never involved in the billing cycle.
No payment disputes
If a member has a billing issue they contact Fitnessers support — not you. Your role ends at the door.
Each confirmed QR check-in automatically creates a revenue entry in your dashboard. Your team manages access. Fitnessers manages payments.
What this means for your revenue
Revenue is based on verified attendance. Each QR check-in generates a transparent record visible in both your dashboard and the platform. Since subscriptions are prepaid, there is no cash collection, no unpaid memberships, and no manual reconciliation required.
The system reduces no-shows at the platform level by applying reliability rules to member behaviour. Over time, this improves booking reliability and reduces unused slots.
Cancellation rules
How cancellations and check-ins affect your gym credit and the member's token balance.
| Scenario | Member's tokens | Your credit |
|---|---|---|
| Cancelled before session starts | Not charged | None |
| No-show (session closes without check-in) | Not charged | None |
| Check-in confirmed — within first 60 min | Discounted token price charged | Full credit at discounted rate |
| Check-in confirmed — after 60 min | Standard token price charged | Full credit at standard rate |
| Walk-in (no prior booking) | Standard token price charged | Full credit at standard rate |
Your token price
You set a default token cost per session during onboarding. You can optionally configure discounted pricing for off-peak slots — early morning, midday — to fill quieter periods. All pricing is agreed with you before your gym goes live. Your token rate is independent of how the member purchased their subscription — voucher card, web purchase, or corporate plan.
How members purchase subscriptions
Fitnessers subscriptions are not sold through the App Store or Google Play — and that choice is deliberate.
Voucher cards
Physical cards sold through trusted fitness-related sellers such as sportswear stores, supplement shops, healthy food restaurants, cafés, Fitnessers headquarters, and selected electronics retailers. Each card contains a unique redemption code used to activate the plan in the app.
Web purchase
Members subscribe directly at fitnessers.tn/plans. Payment is processed online — no app store involved. Subscription activates immediately and tokens are available within minutes.
Corporate plan
An employer covers the subscription as a staff benefit. The employee receives tokens to spend across the network. Your gym earns the same credit per check-in regardless of the funding source.
Why not app stores?App stores charge up to 30% on every in-app purchase. Voucher cards and web payments keep pricing fair for members and margins sustainable for the platform. Your gym's token rate is unaffected.
Subscription pause policy
Members can pause their subscription once per billing period. During a pause, tokens remain unchanged and do not expire.
| Plan type | Pause allowance | Frequency |
|---|---|---|
| Monthly | Up to 10 days | Once per billing period |
| Annual | Up to 4 months total | Once per year |
For your gym — a paused member does not appear in your booking flow during the pause. Bookings made before the pause are kept. New bookings are blocked until they resume. When the pause ends or the member resumes manually, the subscription continues from the same point.